Privacy Policy

Effective date: 21 August 2026

PG Press respects your privacy and is committed to handling your personal information responsibly and in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).

This policy explains what information we collect, why we collect it and how it may be used when you visit pgpress.co.za, place an order or contact us.

Who We Are

PG Press is a South African publishing and bookselling business operated by PG PRESS (2026/647276/07).

Website: https://pgpress.co.za
General enquiries: hello@pgpress.co.za
Order enquiries: orders@pgpress.co.za

For the purposes of POPIA, PG Press is the responsible party for personal information processed through this website.

Information We Collect

Depending on how you use the website, we may collect:

Your name and surname
Email address
Mobile number
Billing and delivery information
Selected PAXI collection point
Order and transaction details
Account login information
Messages, enquiries and support requests
Website activity, device, browser and technical information
Marketing preferences
Any information you voluntarily provide through a form, email or WhatsApp message

Information About Payments

Payments may be processed by third-party payment providers such as PayFast.

PG Press does not ordinarily receive or store your complete bank-card details. Payment providers process payment information according to their own security and privacy practices.

We may receive transaction information such as the payment status, amount, transaction reference and payment method needed to confirm and administer your order.

Why We Process Your Information

We may use your personal information to:

Process and fulfil orders
Arrange delivery or provide digital downloads
Send order confirmations and updates
Respond to enquiries and support requests
Create and manage customer accounts
Process returns, refunds or cancellations
Prevent fraud and protect the website
Maintain financial, transaction and business records
Improve our website, products and customer experience
Send marketing communication where you have consented or where otherwise permitted by law
Meet legal, regulatory and contractual obligations

We will not use your information for an unrelated purpose without an appropriate legal basis or further consent where required.

When Information Is Required

Certain information is necessary to process an order, take payment, arrange delivery or respond to an enquiry.

If you do not provide the required information, we may be unable to complete the relevant service or transaction.

How We Collect Information

We collect information when you:

Place an order
Create an account
Complete a website form
Subscribe to communication
Contact us by email or WhatsApp
Request customer support
Browse or interact with the website

Some technical information may be collected automatically through cookies and similar technologies.

Cookies

Cookies are small files used to support website functionality and remember certain preferences.

The website may use cookies for:

Shopping baskets and checkout
Customer login sessions
Website security
Performance and analytics
Remembering preferences
Marketing, where applicable and permitted

You can control non-essential cookies through the cookie notice or your browser settings. Disabling essential cookies may prevent parts of the store, basket or checkout from working correctly.

Sharing Your Information

We may share necessary information with trusted service providers that help us operate the business, including:

Payment processors
Delivery and courier providers
PAXI or other collection services
Website hosting and technical providers
Email-delivery services
Accounting, legal or professional advisers
Analytics and security providers

These parties receive only the information reasonably necessary to perform their services.

We may also disclose information where required by law, a court order, a regulator or another lawful process.

PG Press does not sell customers’ personal information.

Delivery Providers

When you select physical delivery, we may provide your name, mobile number, delivery address or selected collection point to the delivery provider responsible for fulfilling your order.

Their handling of information may also be subject to their own privacy policies.

Marketing Communication

We will send promotional communication where you have consented to receive it or where communication is otherwise permitted by law.

You may unsubscribe using the option provided in the communication or by contacting hello@pgpress.co.za.

Unsubscribing from marketing will not prevent us from sending necessary transactional messages about an existing order.

Retaining Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

Completing orders and providing support
Maintaining financial and transaction records
Resolving disputes
Preventing fraud
Meeting legal, accounting and regulatory obligations

When information is no longer required or authorised to be retained, we will take reasonable steps to delete, destroy or de-identify it.

Protecting Your Information

We use reasonable administrative, technical and organisational safeguards intended to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

No internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should protect their account passwords and notify us if they suspect unauthorised access.

International Service Providers

Some website, email, analytics or technology providers may process information outside South Africa.

Where this occurs, we will take reasonable steps to ensure that personal information receives appropriate protection as required by applicable law.

Your Rights

Subject to applicable law, you may request that PG Press:

Confirm whether we hold personal information about you
Provide access to your personal information
Correct inaccurate, incomplete or outdated information
Delete information we are no longer authorised to retain
Restrict or object to certain processing
Stop sending direct marketing communication

We may need to verify your identity before processing a request.

To submit a privacy request, email hello@pgpress.co.za.

Security Incidents

If we become aware of a security compromise involving personal information, we will take reasonable steps to investigate, limit the impact and provide notifications where required by law.

Third-Party Links

Our website may contain links to third-party websites or services.

PG Press is not responsible for the privacy practices, security or content of external websites. We recommend reviewing their privacy policies before providing personal information.

Children’s Information

Our products and website are not intended to collect personal information directly from children without the involvement or authorisation of a parent or legal guardian.

If you believe that a child’s information has been submitted improperly, contact hello@pgpress.co.za.

Complaints

If you have concerns about how PG Press has handled your personal information, please contact us first so that we can investigate and assist.

You may also submit a complaint to the Information Regulator of South Africa through its official website at https://inforegulator.org.za.

Changes to This Policy

We may update this Privacy Policy when our services, website practices or legal obligations change.

The updated version will be published on this page with a revised effective date.

Contact Us

For privacy-related questions or requests, contact:

Email: hello@pgpress.co.za
Website: https://pgpress.co.za