Returns & Refunds
We want every PG Press customer to receive the correct order in good condition. If there is a problem with your purchase, please contact us so that we can assist you.
Change-of-Mind Returns
Physical books may be returned within seven days after delivery, provided that they are:
- Unused and unread
- Undamaged
- In their original condition
- Packaged securely for return
The customer is responsible for the cost of returning an item when the return is based on a change of mind.
Original delivery charges are not refundable unless the order was incorrect, damaged or defective.
Damaged, Defective or Incorrect Orders
If you receive an incorrect, damaged or defective product, contact us at orders@pgpress.co.za as soon as reasonably possible.
Please include:
- Your order number
- A description of the problem
- Clear photographs showing the item and its packaging
Where applicable, PG Press will arrange a replacement, repair or refund in accordance with your rights under South African consumer law.
Your statutory rights relating to defective goods, including the applicable six-month implied warranty, are not limited by this policy.
Digital Products
Digital products, including ebooks and downloadable files, cannot ordinarily be returned after the download or access link has been supplied.
If a digital file is defective, corrupted, inaccessible or materially different from the product purchased, contact orders@pgpress.co.za so that we can correct the problem or provide a replacement file.
Nothing in this policy limits any rights that cannot lawfully be excluded.
Pre-Orders
A pre-order may be cancelled for a full refund before it has been dispatched or the digital product has been supplied.
Once a physical pre-order has been dispatched, the standard physical-product return conditions apply.
How to Request a Return
Email orders@pgpress.co.za with:
- Your full name
- Your order number
- The product you wish to return
- The reason for the return
- Supporting photographs where relevant
Please do not send a return before receiving return instructions from PG Press.
Return Delivery
Unless the product is defective, damaged or incorrect, customers are responsible for safely returning the product and paying the return delivery cost.
We recommend using a tracked delivery service. PG Press cannot process a return that does not reach us.
Refunds
Once the returned product has been received and inspected, we will notify you of the outcome.
Approved refunds will be made to the original payment method. Processing times may vary depending on the payment provider or financial institution.
A refund may be reduced or declined where a returned product has been used, damaged after delivery or is not returned in its original condition, except where the return relates to a defect or another legally protected right.
Delivery Fees
Original delivery fees will be refunded where the return results from:
- An incorrect product supplied by PG Press
- A product damaged before or during delivery
- A qualifying defect
Delivery charges are not ordinarily refunded for change-of-mind returns.
Contact Us
For returns, refunds or assistance with an order, contact:
Email: orders@pgpress.co.za
WhatsApp: +27 78 393 3951
Please include your order number so that we can assist you promptly.